Schedule of Events

Tuesday, November 14th

1:00 pm - 2:45 pm

ISRAE Board of Directors Meeting (ISRAE CEO members welcome)   Kaanapali Boardroom

3:00 pm - 5:00 pm

DMC Board Meeting (DMC members welcome) Pioneer Room

6:00 pm - 8:00 pm*

Welcome to Maui & Registration Lanai/Kauai Pool Decks Sponsored by National Restaurant Association

Wednesday, November 15th

6:15 am - 7:30 am*

Breakfast - Kula Room Sponsored by ECOLAB

7:45 am - 9:45 am*

Opening Remarks & Educational Session:  The Association Self Assessment Process Updated  Robert C. Harris, CAE, The NonProfit Center Kihei Room Sponsored by RJ Reynolds           More than 10,000 associations and chambers have used this 150-question manual to inventory and improve internal documents and systems.   Bob Harris, CAE, has updated the 6th edition to include elements of SarbanesOxley to promote voluntary compliance.    Use the manual for training staff, identifying and developing best-practices, reducing risks and developing operating manuals.   This session has been described as “defensive driving for the association executives.”

9:45 am - 10:00 am*

Break - Kula Room Sponsored by Cracker Barrel

10:00 am - 11:30 am

Educational Session:  Driving Revenue through Direct Marketing Learn the value of direct marketing in terms of membership acquisition, product and services sales, prospect list building, customer outreach, and overall retention Christine O'Donnell, Colorado Restaurant Association Kihei Room 11:30 am - 12:30 pm Luncheon - Kula Room Sponsored by Heartland Payment Systems 12:30 pm - 2:00 pm Educational Session - Legislative Wrap Up Engage Members with Grassroots John Gay & Tom Foulkes, National Restaurant Association Kihei Room Sponsored by Affiniscape 2:00pm - 3:00 pm Educational Session - "Making Diversity Work for You" Daniel Halpern, Jackmount Hospitality Kihei Room Sponsored by Murgent

5:00 pm - 9:00 pm*

Lu'au Sponsored by American Express

Thursday, November 16th

7:15 am - 8:15 am*

Breakfast - Kula Room Sponsored by McDonald's

8:15 am - 10:00 am

Educational Session:  CEO Roundtable Session - "Ten Things I Wish I’d Known as CEO" Robert C. Harris, CAE, The NonProfit Center Carthaginian / Pequod Room “Nobody ever told me,” and “how was I supposed to know that,” are frequent laments of association staff.    Bob Harris reviews the processesmany association executives wish they had time to enhance.   From effective board training techniques and strategic planning, to antitrust avoidance, consent agendas and executive sessions, you’ll hear some of the topics executives wish they’d known and utilized sooner in their career.  Bob has been called the “Martha Stewart of association management” for his willingness to share the tools, tips and templates for better management. 8:15 am - 10:00 am Educational Session:  Membership Roundtable Session Facilitator - Moira O'Brien, VP of Operations & Director of Membership, Illinois Restaurant Association Nantucket Room 10:00 am - 10:15 am* Break - Kula Room Sponsored by Outback Steakhouse 10:30 am - 12:00 am Educational Session - Panel:  Harvesting Member Email Addresses and Directing Members to Our Websites Kihei Room Sponsored by Golden Corral

Friday, November 17th

7:45 am - 8:45 am*

Breakfast - Kula Room Sponsored by KIISS

9:00 am - 10:15 am*

Educational Session:  Fraud and Embezzlement: How it happens and how to prevent it! Edward J. McMillan, CPA, CAE, The Non-Profit Guru Kihei Room Sponsored by National Restaurant Association Educational Foundation

10:15 am - 10:30 am*

Break - Kula Room Sponsored by Darden Restaurants

10:30 am - 12:00 am

Educational Session (continued):  Fraud and Embezzlement: How it happens and how to prevent it! Edward J. McMillan, CPA, CAE, The NonProfit Guru Kihei Room 12:00 am - 1:15 pm Luncheon - Kula Room Sponsored First Data

1:15 pm - 3:00 pm

CEO Roundtable Session Nantucket Room

1:15 pm - 3:00 pm

Membership Roundtable Session Carthaginian / Pequod Room

7:00 pm - 9:00 pm

Farewell Reception & Dinner * Aloha Pavilion & Ko'ala Sponsored by BMI

Conference Adjourns

* Sponsors welcome to attend